Responsible Gambling

Keep It Fun

• Set a budget and a time limit

  Decide before you start how much money and time you will spend, and stop when you reach it.

• Only play with spare money

  Use only money you can afford to lose. Poker and casino games are not a way to earn a living or to pay debts.

• Do not chase your losses

  Losing is part of the game. Trying to win it back usually makes the loss bigger.

• Take breaks

  Step away from the table, and do not play when you are tired, upset or have been drinking.

• Use the limits of the poker room

  Deposit limits, loss limits, session reminders and time-outs are in your account settings.

Warning Signs

It may be time to get help if you:

If any of this sounds familiar, talk to someone. The services below are free and confidential.

Tools That Help

• Self-exclusion: in many countries you can exclude yourself from casinos or betting sites for a period. The schemes are listed by country below.
• Limits at the poker room: every licensed poker room lets you set deposit and loss limits, take a break or close your account. Look for "Responsible Gaming" in your account settings.
• Blocking software: BetBlocker is free and blocks gambling sites and apps for a period you choose. Gamban is a paid alternative.

Help by Country

Helplines and self-exclusion schemes in the markets we cover. If your country is not listed, or there is no local helpline, use the international services in the next section.

Australia

• Helpline: Gambling Help Online, 1800 858 858: free, 24 hours, with online chat and email at gamblinghelponline.org.au. Interpreters are available.
• Self-exclusion: BetStop, the national register: one sign-up excludes you from all licensed online and phone betting, from 3 months to life.
• Legal age: 18

Cambodia

• Helpline: We have not found a gambling helpline. Use the international services below.
• Note: Cambodian citizens are not allowed into casinos.

Hong Kong

• Helpline: Gambling Counselling Hotline, 1834 633, run by four counseling centers funded by the Ping Wo Fund.
• Legal age: 18

India

• Helpline: There is no national gambling helpline. Tele-MANAS, the national mental health line, is free and open 24 hours: 14416.

Japan

• Helpline: There is no single national gambling helpline. Your prefecture's Mental Health and Welfare Center offers free consultation (list of centers, in Japanese).
• Racing and boat races: Public betting counseling center, 0120-321-153, weekdays 9:00 to 17:00.
• Pachinko: Recovery Support Network, 050-5846-3952, weekdays 10:00 to 22:00.
• Legal age: 20 for public betting, 18 for pachinko

Macau

• Helpline: 24-hour Gambling Counselling Hotline, 2823 0101 (24gcho.org).
• Self-exclusion: The DICJ can exclude you from all or some casinos for up to 2 years: (853) 8397 3286, exclusion@dicj.gov.mo, how to apply.
• Legal age: 21

Malaysia

• Helpline: There is no national gambling helpline. Befrienders offers emotional support: 03-7627 2929. Resorts World Genting runs a 24-hour responsible gaming line: +603 6105 9557.
• Self-exclusion: Resorts World Genting offers exclusion and a 7-day cooling-off period.
• Legal age: 21

New Zealand

• Helpline: Gambling Helpline, 0800 654 655 or free text 8006: free, 24 hours, with email and chat at gamblinghelpline.co.nz.
• In Asian languages: Asian Family Services, 0800 862 342, Monday to Friday 9:00 to 20:00, in Mandarin, Cantonese, Korean, Vietnamese, Japanese, Thai and Hindi.
• Self-exclusion: Ask each casino or venue for an exclusion order, for up to 2 years.
• Legal age: 20 for casinos, 18 for the TAB and pokies

Philippines

• Helpline: PAGCOR National Problem Gambling Helpline, (02) 8248-9568, 24 hours. Gamblers Anonymous Philippines: +63 915 938 2808.
• Self-exclusion: PAGCOR self-exclusion for 6 months, 1 year or 5 years, at any PAGCOR-regulated venue. Your family can also apply.
• Legal age: 21 for casinos

Singapore

• Helpline: National Problem Gambling Helpline, 1800-6-668-668, daily 8:00 to 23:00, and webchat.
• Self-exclusion: NCPG self-exclusion covers the casinos, jackpot rooms and Singapore Pools online betting. Family exclusion and visit limits are also available.
• Legal age: 21, or 18 at Singapore Pools outlets

South Korea

• Helpline: Korea Center on Gambling Problems, 1336: phone, chat and KakaoTalk, every day 9:00 to 22:00, in Korean.
• Legal age: 19 for casinos

Taiwan

• Helpline: There is no gambling-specific helpline. The Ministry of Health and Welfare runs 1925, a free mental health line. Teacher Chang Foundation: 1980.

Thailand

• Helpline: There is no gambling-specific helpline. The Department of Mental Health line 1323 is free and also takes calls about gambling.
• Legal age: 20 for the government lottery

Vietnam

• Helpline: We have not found a gambling helpline. Use the international services below.
• Legal age: 21 at the casinos open to Vietnamese citizens

International Help

• Gambling Therapy: free online support and chat in many languages, from anywhere in the world.
• Gamblers Anonymous: meetings in Australia, India, Japan, Korea, Malaysia, New Zealand, the Philippines, Singapore, Thailand and online.
• BetBlocker: free blocking of gambling sites and apps.

Our Commitment

• Online poker and casino offers on AsiaPokerHub are for adults only: 18 and over, or 21 and over where the law requires it. Every offer carries this notice.
• We do not promote online gambling where it is not allowed. Online gambling is not legal everywhere, and it is your responsibility to check the law where you live.
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• If you find a helpline on this page that no longer works, write to support@asiapokerhub.com and we fix it.